Itmby offers free standard shipping. We ship internationally. 

Orders are generally shipped within 3-5 business day. Free standard shipping you should expect to wait about 2-4 weeks (Epacket) to receive your order. Delivery time is 5-7 days via DHL Express.  We will provide you with a tracking number as soon as your order is shipped so that you can track it online and see when it is going to arrive.

Please don’t hesitate to contact us regarding any concern, at:



Returns accepted if product not as described, buyer pays return shipping fee; or keep the product & agree refund with seller.


In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 7 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to us If the case is deemed valid, We will cover related cost to deliver a replacement.

After 7 days of receiving the item, buyers can no longer request for item replacement for any reason.


Free Product

We do not offer replacement nor return on any free products, for any reason.


Changes on Orders

Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.

Buyers are not allowed to cancel their purchases after the orders are placed.